The Supply Chain Commerce Blog

by Manhattan Associates

Tracking Profitability within Retail

Speeding up supply chain

Retailing has changed fundamentally over the past decade, with new channels, new entrants and some familiar names disappearing from the high street.  With customer shopping behaviour continually evolving, what does the future hold for the one quarter of retailers still not tracking customer profitability across channels? According to research from RSR, 27% of retailers cannot […]

Category: Commerce, Retail

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Top Tips in Succeeding in the Consumerisation of Wholesale Era

istock_000019846383

As well as buying wholesale products, customers are also shopping every day for consumer products like groceries, clothes and books.  They can have any product delivered whenever and wherever they want it.  And now they demand this kind of relationship with their suppliers as well; a relationship based on convenience. Here are some tips to help […]

Category: Customer Loyalty, Supply Chain

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Understanding the bigger picture

shutterstock-112440992

Retailing has changed fundamentally over the past decade, with new channels, new entrants and some familiar names disappearing from the high street.  With customer shopping behaviour continually evolving, what does the future hold for the one quarter of retailers still not tracking customer profitability across channels? In an increasingly data driven retail environment, how could […]

Category: Commerce, Retail

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How retailers can survive a summer of sport

tennis series

Whether it’s Wimbledon, the upcoming Olympics or the hugely talked about UEFA European Championship, 2016’s summer months will be jam-packed with sporting activities captivating the globe. So what does this mean for the retailers targeting one or more of these iconic events? More sales, an increase in demand, high consumer expectation and next day, if […]

Category: Retail, Supply Chain

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Starting a multichannel reaction

clothing shop

Often interacting with a single retailer in multiple channels can seem quite seamless.  The brand is represented in the same way, promotions are often the same online and offline and there is selected connectivity between channels for example click and collect.  Retailers continue to invest in their front end customer propositions to create rewarding customer […]

Category: Commerce, Retail

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Join us at RBTE and learn how to keep up with the changing role of the store associate

She's making her dreams come true

It is becoming increasingly apparent that in order to succeed in the world of modern retailing, retailers must invest in technologies to empower the store associate. And with recent Manhattan Associates’ research revealing that 54% of UK shoppers think store associates are either ‘very’ or ’somewhat important’ to a good shopping experience, it is clear […]

Category: Retail

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How store associates can compete with mobile-enabled shoppers

Shopping woman texting on her phone

Mobile devices have given shoppers access to unlimited information on products, pricing, availability all in the palm of their hands.  With this level of empowerment, shoppers are expecting more from their in-store experiences and therefore, retailers should ensure their store staff have at least the same level of information, if not more information than the […]

Category: Commerce, Customer Loyalty, Retail

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Making sub-seasons a success

color linen shirts

We all know that gym chains have their best month in January, following lots of well-intentioned New Year resolutions. Retailers are well prepared for Valentine’s Day, Halloween and Christmas. However, there are many more mini seasons within seasons, where inventory turns are high. Used well, sub-seasons are powerful, they can drive profits and encourage impulse […]

Category: Commerce, Customer Loyalty, Retail

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Black Friday is fast approaching, are you ready?

Girl with shopping bags

Shoppers are getting excited to see what bargains they can get, retailers participating are hoping to see their sales peak…..but are they prepared for the fulfilment of those orders? Last minute preparations are likely to be in full swing with communications to stores, call centres, web teams to ensure they are ready and the warehouse […]

Category: Commerce, Customer Loyalty, Retail

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