Commerce Trends

by Manhattan Associates

Three Reasons Why Clienteling Isn’t a Luxury Anymore

Advancements in digital commerce have taken the idea of personalised customer experiences and expanded it well beyond the domain of luxury brands. This is especially true online where tailored product recommendations, promotional emails, retargeted ads and location-based mobile notifications are the norm. But in the typical brick-and-mortar store— the place where personalised selling began—digital personalisation […]

Category: Commerce, Retail

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Top Tips in Succeeding in the Consumerisation of Wholesale Era

As well as buying wholesale products, customers are also shopping every day for consumer products like groceries, clothes and books.  They can have any product delivered whenever and wherever they want it.  And now they demand this kind of relationship with their suppliers as well; a relationship based on convenience. Here are some tips to help […]

Category: Customer Loyalty, Supply Chain

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How retailers can survive a summer of sport

Whether it’s Wimbledon, the upcoming Olympics or the hugely talked about UEFA European Championship, 2016’s summer months will be jam-packed with sporting activities captivating the globe. So what does this mean for the retailers targeting one or more of these iconic events? More sales, an increase in demand, high consumer expectation and next day, if […]

Category: Retail, Supply Chain

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Black Friday is fast approaching, are you ready?

Shoppers are getting excited to see what bargains they can get, retailers participating are hoping to see their sales peak…..but are they prepared for the fulfilment of those orders? Last minute preparations are likely to be in full swing with communications to stores, call centres, web teams to ensure they are ready and the warehouse […]

Category: Commerce, Customer Loyalty, Retail

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Returns: Could these five tips turn a cost centre into a revenue generator?

Returns is recognised as a timebomb that is ticking away under the carpet of many retailers head offices; the problem is growing daily and for most it will explode at the most inconvenient time. Given this, it’s surprising how many of today’s big retailers still have outdated policies that don’t meet the expectations of today’s […]

Category: Commerce, Retail

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Top tips for managing returns

What if it doesn’t fit, is the wrong shade of blue or is plain not suitable?  The availability of simple, convenient, returns options can help keep customers loyal and boost sales. In fact, our own research recently found that 40 per cent of shoppers would be more likely to purchase goods online if they had […]

Category: Retail, Supply Chain

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Extending your supply chain to the store

Retailers who have made store stock available for purchase online have seen an increase in online sales. It’s a true game-changer from a retailing perspective. The growth of multichannel retailing has brought retailers and customers closer together, but it can be a logistical nightmare for businesses. They have been required to evolve the processes by […]

Category: Commerce, Customer Loyalty, Retail

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It’s time to change latitude: 4 omni-channel steps all retailers must take in 2015

It’s no surprise that omni-channel appeared in Gartner’s 10 most overused marketing words in 2014. By now, retailers are fully aware of the ease with which consumers hop between channels. However, knowing is one thing – reacting is quite another. While shoppers find it straightforward to blend digital and physical shopping, cross-channel activity has created […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Shipping Directly from Suppliers without Losing Control

Consumers don’t distinguish between channels; they want what they want when they want it, this is why the concept of endless aisle has gripped the imaginations of any retailer that trades in stores as well as online. And why drop ship has become more critical as an operational channel for retailers. In order to be […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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The Multi-Channel Template – How to be Both Personal and Profitable

The retail market is in a state of flux. Retailers are moving quickly and employing new delivery options all the time in order to retain customer loyalty. Retailers understand and are reacting to customers’ demands by enhancing their fulfilment options. It’s the only way to keep up in this new, fast-paced multi-channel world. In order […]

Category: Customer Loyalty, Retail

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