Commerce Trends

by Manhattan Associates

Understanding the bigger picture

Retailing has changed fundamentally over the past decade, with new channels, new entrants and some familiar names disappearing from the high street.  With customer shopping behaviour continually evolving, what does the future hold for the one quarter of retailers still not tracking customer profitability across channels? In an increasingly data driven retail environment, how could […]

Category: Commerce, Retail

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How store associates can compete with mobile-enabled shoppers

Mobile devices have given shoppers access to unlimited information on products, pricing, availability all in the palm of their hands.  With this level of empowerment, shoppers are expecting more from their in-store experiences and therefore, retailers should ensure their store staff have at least the same level of information, if not more information than the […]

Category: Commerce, Customer Loyalty, Retail

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Retailers must move at a Uber fast pace to meet rising fulfilment standards

Sam Cooke once sung that a change is gonna come; for retail fulfilment, that change might have just arrived. The phenomenally successful taxi and rideshare company Uber is now turning its attention to product shipping, having reportedly entered talks to launch same-day delivery services with luxury brands including Hugo Boss, Louis Vuitton and Tiffany’s. Sounds […]

Category: Commerce, Retail

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Many Happy Returns: How to make stock reallocation a positive, profitable experience

Returns. Even just the word is enough to send a chill running down some retailers’ spines. Whereas once the concept of returning goods simply meant a customer bringing back items to their local store, today the journey involves multiple options: purchasing online and returning to a store; collecting in store and return online; buying in […]

Category: Commerce, Retail, Supply Chain

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Delivery isn’t just about logistics infrastructure

Customers are demanding – that’s a fact. More so now than ever. Having experienced shopping with ‘best of breed’ on-line retailers, they want their goods and they want them now. Times have changed and shoppers are more impatient than ever for their purchases – delivery times of two or three days are no longer acceptable. […]

Category: Commerce

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