Commerce Trends

by Manhattan Associates

Starting a multichannel reaction

Often interacting with a single retailer in multiple channels can seem quite seamless.  The brand is represented in the same way, promotions are often the same online and offline and there is selected connectivity between channels for example click and collect.  Retailers continue to invest in their front end customer propositions to create rewarding customer […]

Category: Commerce, Retail

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Join us at RBTE and learn how to keep up with the changing role of the store associate

It is becoming increasingly apparent that in order to succeed in the world of modern retailing, retailers must invest in technologies to empower the store associate. And with recent Manhattan Associates’ research revealing that 54% of UK shoppers think store associates are either ‘very’ or ’somewhat important’ to a good shopping experience, it is clear […]

Category: Retail

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Are stores really fulfilling their potential?….The science behind the store

So much more is expected of a store nowadays. Not only are they the place people go to make purchases, they are the place where the online and mobile shopping world meets the physical shopping world. So what does this mean? Whether your stores are in the high street, shopping centres or retail parks they […]

Category: Commerce, Customer Loyalty, Retail

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Accurate inventory means bigger margins…the science behind inventory availability

Inventory has always been essential for retail success, but now it is critical. Without a true understanding of stock levels and access to real-time insight from across the distribution network, organisations will find it a struggle to protect their profit margins, whilst trying to satisfy customer expectations. 83% of UK customers in a Manhattan survey […]

Category: Commerce, Customer Loyalty, Retail

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It’s not rocket science, it’s the science of shopping…

Retailers are recognising or indeed have already recognised that the game has changed in winning and keeping customers.  Fulfilment has become the battleground for competitive advantage with retailers competing with each other over latest order cut-off, same day delivery, one hour delivery slots and click and collect within the hour.  However, offering them and completing […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Supply Chain and the Boardroom…..Do they Mix?

Admittedly I might have a very biased opinion on this. But how do they not? Fulfilment is becoming (if not already) the competitive battleground.  Retailers are pushing their last order times back further and further, challenging their rivals to do the same. Consumers are pulling the supply chain to them as they want their purchases […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Are consumers becoming supply chain experts?

They already are, or at least have been for a while. In my first job as a store assistant I had supply chain information at my fingertips. Admittedly, it wasn’t always perfect for the customer; they might have had to go to another store to collect if we didn’t have the item in stock. But […]

Category: Uncategorized

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