Commerce Trends

by Manhattan Associates

Making sub-seasons a success

We all know that gym chains have their best month in January, following lots of well-intentioned New Year resolutions. Retailers are well prepared for Valentine’s Day, Halloween and Christmas. However, there are many more mini seasons within seasons, where inventory turns are high. Used well, sub-seasons are powerful, they can drive profits and encourage impulse […]

Category: Commerce, Customer Loyalty, Retail

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It’s time to take the channel out of omni-channel retailing

A new era of personalised customer service is upon us, driven by a growing number of savvy omni-channel shoppers who now account for a large proportion of total retail revenue. These are customers who know exactly how to navigate each retailer’s website; which companies offer a good click & collect service; and which provide a […]

Category: Commerce, Customer Loyalty, Retail

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Top Tips: Head into Black Friday armed for success

This year, Black Friday is set to shock the retail industry by not only focusing on in-store promotions but also by producing record-breaking online sales to become the UK’s first £1bn online shopping day. It is therefore essential for retailers to align all channels and ensure they are providing a seamless experience across every customer […]

Category: Commerce, Customer Loyalty, Retail

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Look But Can’t Touch? Turning Supply Chain Visibility into Customer Availability

When shopping, we’ve all been faced with out of stock situations, but fewer than half of us will settle for a substitute product. Nearly one in three of us will buy the same item, but elsewhere[1]. This equates to a sales loss of around four per cent for the retailer. If their turnover is £1bn, […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Change starts within

“One dirty little secret on the Internet is that nobody’s selling anything yet.” That was a QVC executive’s admission to Network World back in 1994, when online shopping was in its infancy. At that point in time, consumers were just beginning to embrace ecommerce, and even then it was with great trepidation. Fast forward two […]

Category: Commerce, Retail

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Reflecting on the seasonal shopping struggle

From reading the news this Christmas it was clear that some retailers were comfortably capitalising on the festive retail boom, while others were disappointing customers and leaving shoppers’ stockings empty. Spending on Black Friday in the UK was 50 per cent higher than expected – and with that came delivery delays as retailers and delivery […]

Category: Commerce, Retail, Supply Chain

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Ecommerce has matured – but where do you fit in?

“All animals are equal, but some animals are more equal than others”. George Orwell’s Animal Farm might not seem like the obvious place to start when talking about ecommerce, but that quote is just as appropriate when discussing retailers’ battle to maximise online market share – without cannibalising sales in other channels. A report released […]

Category: Commerce, Customer Loyalty

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The New Reality of Retail

The start of every year sparks speculation around “the latest thing”, the “must-have” or the “winning formula”. As customer expectations continue to grow at an unprecedented rate, retailers need to understand which areas to focus on if they wish to keep shoppers loyal. Consumers are only going to get more discerning. A majority of shoppers […]

Category: Commerce, Retail

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