Commerce Trends

by Manhattan Associates

The Shop Assistant of the Future – Take 2

A couple of years ago I made some predictions about the changing role of the shop assistant. I predicted that as a result of the amount of product information available online, the customer service assistant role would change from being a product adviser to a supply chain adviser. With the wealth of supply chain information […]

Category: Supply Chain

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It’s a brave new world for retail

The tables have turned, putting your customer in the driver’s seat. “Omnichannel” or “Multichannel,” the point being your customers now decide how they want to buy your product and interact with your brand. How you respond will determine your future.  Your store inventory could be the answer. With the explosion in fulfilment options such as ship from store, […]

Category: Commerce, Retail

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How do I get my customers on my side?

As a retailer, from time to time it is essential to take a step back and consider the pressures on a customer. Work, family, hobbies and other commitments make it harder and harder for them to actually get out to the shops. The result is that customers demand more. Speed is essential and accuracy a […]

Category: Supply Chain

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How to satisfy your customer loyalty cravings

It is very evident that our shopping habits are changing. To ensure prolonged customer loyalty, shoppers expect to be waited on hand and foot. Increased competition and an economically turbulent environment have banished any air of complacency that hung over the British high street. Retailers must provide a seamless shopping experience for their customers, whether […]

Category: Customer Loyalty, Retail

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Looking to the future – personalised and profitable

In 2014, retailers must be able to offer their customers a more personalised service, while still staying profitable. Consumers are more demanding than ever before and expect a personalised and fast service from their favoured retailers. They expect retailers to deliver more, faster and in a more targeted way. Herein lies the danger for retailers; […]

Category: Customer Loyalty, Retail

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