Commerce Trends

by Manhattan Associates

How store associates can compete with mobile-enabled shoppers

Mobile devices have given shoppers access to unlimited information on products, pricing, availability all in the palm of their hands.  With this level of empowerment, shoppers are expecting more from their in-store experiences and therefore, retailers should ensure their store staff have at least the same level of information, if not more information than the […]

Category: Commerce, Customer Loyalty, Retail

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Making sub-seasons a success

We all know that gym chains have their best month in January, following lots of well-intentioned New Year resolutions. Retailers are well prepared for Valentine’s Day, Halloween and Christmas. However, there are many more mini seasons within seasons, where inventory turns are high. Used well, sub-seasons are powerful, they can drive profits and encourage impulse […]

Category: Commerce, Customer Loyalty, Retail

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Black Friday is fast approaching, are you ready?

Shoppers are getting excited to see what bargains they can get, retailers participating are hoping to see their sales peak…..but are they prepared for the fulfilment of those orders? Last minute preparations are likely to be in full swing with communications to stores, call centres, web teams to ensure they are ready and the warehouse […]

Category: Commerce, Customer Loyalty, Retail

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It’s time to take the channel out of omni-channel retailing

A new era of personalised customer service is upon us, driven by a growing number of savvy omni-channel shoppers who now account for a large proportion of total retail revenue. These are customers who know exactly how to navigate each retailer’s website; which companies offer a good click & collect service; and which provide a […]

Category: Commerce, Customer Loyalty, Retail

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Are stores really fulfilling their potential?….The science behind the store

So much more is expected of a store nowadays. Not only are they the place people go to make purchases, they are the place where the online and mobile shopping world meets the physical shopping world. So what does this mean? Whether your stores are in the high street, shopping centres or retail parks they […]

Category: Commerce, Customer Loyalty, Retail

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Your Store…Your Stage

Nobody is denying how important the customer is. You can’t escape the epicentre of any business – the customer – the one with the power. But too many of us have long neglected human capital held captive in our organisations which represents the lynchpin to making that customer happy – your store associate. Your store […]

Category: Commerce, Retail

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Top Tips: Head into Black Friday armed for success

This year, Black Friday is set to shock the retail industry by not only focusing on in-store promotions but also by producing record-breaking online sales to become the UK’s first £1bn online shopping day. It is therefore essential for retailers to align all channels and ensure they are providing a seamless experience across every customer […]

Category: Commerce, Customer Loyalty, Retail

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Condition your stores for success

Retail sales have seen 25 consecutive months of growth and are worth approximately £6.9bn every week, according to the Office for National Statistics. Of this total, £802m is spent online – that’s more than £6bn still spent in stores. Market conditions and consumer preferences are rapidly changing and they have altered the face of retail […]

Category: Commerce, Customer Loyalty, Retail

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Returns: Could these five tips turn a cost centre into a revenue generator?

Returns is recognised as a timebomb that is ticking away under the carpet of many retailers head offices; the problem is growing daily and for most it will explode at the most inconvenient time. Given this, it’s surprising how many of today’s big retailers still have outdated policies that don’t meet the expectations of today’s […]

Category: Commerce, Retail

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The wholesale omni-channel challenge

It’s always a shame when a product can’t be sold, especially when it’s in stock, but in the wrong place. And in wholesale immediacy is pretty key, think of a plumber with a burst pipe or a restaurant with no eggs, suddenly it’s pretty serious if you can’t connect them to their needed item. Disappointed […]

Category: Commerce, Supply Chain

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