Commerce Trends

by Manhattan Associates

Understanding the bigger picture

Retailing has changed fundamentally over the past decade, with new channels, new entrants and some familiar names disappearing from the high street.  With customer shopping behaviour continually evolving, what does the future hold for the one quarter of retailers still not tracking customer profitability across channels? In an increasingly data driven retail environment, how could […]

Category: Commerce, Retail

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Starting a multichannel reaction

Often interacting with a single retailer in multiple channels can seem quite seamless.  The brand is represented in the same way, promotions are often the same online and offline and there is selected connectivity between channels for example click and collect.  Retailers continue to invest in their front end customer propositions to create rewarding customer […]

Category: Commerce, Retail

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How store associates can compete with mobile-enabled shoppers

Mobile devices have given shoppers access to unlimited information on products, pricing, availability all in the palm of their hands.  With this level of empowerment, shoppers are expecting more from their in-store experiences and therefore, retailers should ensure their store staff have at least the same level of information, if not more information than the […]

Category: Commerce, Customer Loyalty, Retail

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Making sub-seasons a success

We all know that gym chains have their best month in January, following lots of well-intentioned New Year resolutions. Retailers are well prepared for Valentine’s Day, Halloween and Christmas. However, there are many more mini seasons within seasons, where inventory turns are high. Used well, sub-seasons are powerful, they can drive profits and encourage impulse […]

Category: Commerce, Customer Loyalty, Retail

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Black Friday is fast approaching, are you ready?

Shoppers are getting excited to see what bargains they can get, retailers participating are hoping to see their sales peak…..but are they prepared for the fulfilment of those orders? Last minute preparations are likely to be in full swing with communications to stores, call centres, web teams to ensure they are ready and the warehouse […]

Category: Commerce, Customer Loyalty, Retail

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It’s time to take the channel out of omni-channel retailing

A new era of personalised customer service is upon us, driven by a growing number of savvy omni-channel shoppers who now account for a large proportion of total retail revenue. These are customers who know exactly how to navigate each retailer’s website; which companies offer a good click & collect service; and which provide a […]

Category: Commerce, Customer Loyalty, Retail

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Are stores really fulfilling their potential?….The science behind the store

So much more is expected of a store nowadays. Not only are they the place people go to make purchases, they are the place where the online and mobile shopping world meets the physical shopping world. So what does this mean? Whether your stores are in the high street, shopping centres or retail parks they […]

Category: Commerce, Customer Loyalty, Retail

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Your Store…Your Stage

Nobody is denying how important the customer is. You can’t escape the epicentre of any business – the customer – the one with the power. But too many of us have long neglected human capital held captive in our organisations which represents the lynchpin to making that customer happy – your store associate. Your store […]

Category: Commerce, Retail

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Top Tips: Head into Black Friday armed for success

This year, Black Friday is set to shock the retail industry by not only focusing on in-store promotions but also by producing record-breaking online sales to become the UK’s first £1bn online shopping day. It is therefore essential for retailers to align all channels and ensure they are providing a seamless experience across every customer […]

Category: Commerce, Customer Loyalty, Retail

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