Commerce Trends

by Manhattan Associates

Accurate inventory means bigger margins…the science behind inventory availability

Inventory has always been essential for retail success, but now it is critical. Without a true understanding of stock levels and access to real-time insight from across the distribution network, organisations will find it a struggle to protect their profit margins, whilst trying to satisfy customer expectations. 83% of UK customers in a Manhattan survey […]

Category: Commerce, Customer Loyalty, Retail

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Look But Can’t Touch? Turning Supply Chain Visibility into Customer Availability

When shopping, we’ve all been faced with out of stock situations, but fewer than half of us will settle for a substitute product. Nearly one in three of us will buy the same item, but elsewhere[1]. This equates to a sales loss of around four per cent for the retailer. If their turnover is £1bn, […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Right here, right now…immediate gratification…can you keep up?

We all know that demands are escalating, patience is a thing of the past, the customer is king and ‘right here, right now’ is the new norm in omni-channel shopping. But is that really so and has immediacy become the over-riding consumer expectation in retail across the globe? Here in the UK the majority of […]

Category: Commerce, Customer Loyalty, Retail

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Do European retailers need to become more international?

They might stand shoulder to shoulder, but when it comes to cross-border commerce, Europe’s retailers are worlds apart. Whereas we’re seeing many UK companies developing effective models for expanding internationally, many of their continental European counterparts are operating with a more domestic-focussed approach. Why is this? Well, there isn’t one blanket answer for every country, […]

Category: Commerce, Retail

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It’s not rocket science, it’s the science of shopping…

Retailers are recognising or indeed have already recognised that the game has changed in winning and keeping customers.  Fulfilment has become the battleground for competitive advantage with retailers competing with each other over latest order cut-off, same day delivery, one hour delivery slots and click and collect within the hour.  However, offering them and completing […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Retailers must move at a Uber fast pace to meet rising fulfilment standards

Sam Cooke once sung that a change is gonna come; for retail fulfilment, that change might have just arrived. The phenomenally successful taxi and rideshare company Uber is now turning its attention to product shipping, having reportedly entered talks to launch same-day delivery services with luxury brands including Hugo Boss, Louis Vuitton and Tiffany’s. Sounds […]

Category: Commerce, Retail

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Change starts within

“One dirty little secret on the Internet is that nobody’s selling anything yet.” That was a QVC executive’s admission to Network World back in 1994, when online shopping was in its infancy. At that point in time, consumers were just beginning to embrace ecommerce, and even then it was with great trepidation. Fast forward two […]

Category: Commerce, Retail

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Q&A with Brian Kinsella on why order management is pivotal to retailers personalisation strategies

Memorable customer experiences may be completed face-to-face, but they’re built behind the scenes. Brian Kinsella, Vice President, Order Management at Manhattan Associates, explains why order management is proving pivotal to retailers’ personalisation strategies – and how to build a roadmap for meeting the increasingly tailored standards being set by consumers. How important has order management […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Extending your supply chain to the store

Retailers who have made store stock available for purchase online have seen an increase in online sales. It’s a true game-changer from a retailing perspective. The growth of multichannel retailing has brought retailers and customers closer together, but it can be a logistical nightmare for businesses. They have been required to evolve the processes by […]

Category: Commerce, Customer Loyalty, Retail

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