Commerce Trends

by Manhattan Associates

Q&A with Scott Fenwick on Omni-Channel Fulfilment

Omni-channel fulfilment excelled in 2014, but what can retailers still wanting to up their game in 2015 learn from those organisations already doing it successfully? Manhattan Associate’s Senior Director of Product Strategy, Scott Fenwick, shares his expert insight What were the major retailer challenges during 2014? Throughout the year we saw retailers trying to create […]

Category: Commerce, Retail, Supply Chain

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It’s time to change latitude: 4 omni-channel steps all retailers must take in 2015

It’s no surprise that omni-channel appeared in Gartner’s 10 most overused marketing words in 2014. By now, retailers are fully aware of the ease with which consumers hop between channels. However, knowing is one thing – reacting is quite another. While shoppers find it straightforward to blend digital and physical shopping, cross-channel activity has created […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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The New Reality of Retail

The start of every year sparks speculation around “the latest thing”, the “must-have” or the “winning formula”. As customer expectations continue to grow at an unprecedented rate, retailers need to understand which areas to focus on if they wish to keep shoppers loyal. Consumers are only going to get more discerning. A majority of shoppers […]

Category: Commerce, Retail

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How Retailers Can Conquer Flash Demand

Today’s digital world has changed the game for retailers by putting more power in to the hands of their customers. This has allowed them to buy from pretty much anywhere they like and expect a super quick and seamless delivery. Throw in social media and the celebrity culture in to the mix, and suddenly a […]

Category: Commerce, Retail, Supply Chain

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Shipping Directly from Suppliers without Losing Control

Consumers don’t distinguish between channels; they want what they want when they want it, this is why the concept of endless aisle has gripped the imaginations of any retailer that trades in stores as well as online. And why drop ship has become more critical as an operational channel for retailers. In order to be […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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