Commerce Trends

by Manhattan Associates

It’s time to take the channel out of omni-channel retailing

A new era of personalised customer service is upon us, driven by a growing number of savvy omni-channel shoppers who now account for a large proportion of total retail revenue. These are customers who know exactly how to navigate each retailer’s website; which companies offer a good click & collect service; and which provide a […]

Category: Commerce, Customer Loyalty, Retail

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Are stores really fulfilling their potential?….The science behind the store

So much more is expected of a store nowadays. Not only are they the place people go to make purchases, they are the place where the online and mobile shopping world meets the physical shopping world. So what does this mean? Whether your stores are in the high street, shopping centres or retail parks they […]

Category: Commerce, Customer Loyalty, Retail

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Top Tips: Head into Black Friday armed for success

This year, Black Friday is set to shock the retail industry by not only focusing on in-store promotions but also by producing record-breaking online sales to become the UK’s first £1bn online shopping day. It is therefore essential for retailers to align all channels and ensure they are providing a seamless experience across every customer […]

Category: Commerce, Customer Loyalty, Retail

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Condition your stores for success

Retail sales have seen 25 consecutive months of growth and are worth approximately £6.9bn every week, according to the Office for National Statistics. Of this total, £802m is spent online – that’s more than £6bn still spent in stores. Market conditions and consumer preferences are rapidly changing and they have altered the face of retail […]

Category: Commerce, Customer Loyalty, Retail

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Accurate inventory means bigger margins…the science behind inventory availability

Inventory has always been essential for retail success, but now it is critical. Without a true understanding of stock levels and access to real-time insight from across the distribution network, organisations will find it a struggle to protect their profit margins, whilst trying to satisfy customer expectations. 83% of UK customers in a Manhattan survey […]

Category: Commerce, Customer Loyalty, Retail

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Look But Can’t Touch? Turning Supply Chain Visibility into Customer Availability

When shopping, we’ve all been faced with out of stock situations, but fewer than half of us will settle for a substitute product. Nearly one in three of us will buy the same item, but elsewhere[1]. This equates to a sales loss of around four per cent for the retailer. If their turnover is £1bn, […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Right here, right now…immediate gratification…can you keep up?

We all know that demands are escalating, patience is a thing of the past, the customer is king and ‘right here, right now’ is the new norm in omni-channel shopping. But is that really so and has immediacy become the over-riding consumer expectation in retail across the globe? Here in the UK the majority of […]

Category: Commerce, Customer Loyalty, Retail

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It’s not rocket science, it’s the science of shopping…

Retailers are recognising or indeed have already recognised that the game has changed in winning and keeping customers.  Fulfilment has become the battleground for competitive advantage with retailers competing with each other over latest order cut-off, same day delivery, one hour delivery slots and click and collect within the hour.  However, offering them and completing […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Q&A with Brian Kinsella on why order management is pivotal to retailers personalisation strategies

Memorable customer experiences may be completed face-to-face, but they’re built behind the scenes. Brian Kinsella, Vice President, Order Management at Manhattan Associates, explains why order management is proving pivotal to retailers’ personalisation strategies – and how to build a roadmap for meeting the increasingly tailored standards being set by consumers. How important has order management […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Extending your supply chain to the store

Retailers who have made store stock available for purchase online have seen an increase in online sales. It’s a true game-changer from a retailing perspective. The growth of multichannel retailing has brought retailers and customers closer together, but it can be a logistical nightmare for businesses. They have been required to evolve the processes by […]

Category: Commerce, Customer Loyalty, Retail

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