Commerce Trends

by Manhattan Associates

One-Click Up-Sell or Cross-Sell on Store Pickup Orders is Now a Necessity

Retail, as an industry, is always changing, but today the advancement of digital and mobile innovation is creating disruption across the industry. The role of the store is evolving, shifting, and becoming more integral in the digitally-influenced buying journey. To adjust, store associate roles are transforming as they are being asked to do more than […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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The Rise of Machines

When one of the most significant thinkers of recent times – Stephen Hawking – urges caution regarding Artificial Intelligence and the rise of the robot economy, should organisations not take note? Yet in a challenging economy underpinned by ever rising customer expectations the combination of unprecedented efficiency with unparalleled personalisation is simply too compelling for […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Manhattan Exchange 2017: Themes and Highlights

Earlier this month, over 400 delegates from the retail, logistics and supply chain space descended on 8 Northumberland, London, for the second Manhattan EMEA Exchange event. Hosted by the fantastic Babita Sharma from the BBC, it was an insightful day for all. We’ve recapped the key themes and highlights of the day in case you […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Kurt Geiger excited about Manhattan Active Solutions

  This year, Manhattan Associates was selected by Kurt Geiger to help transform its retailing capabilities and support its growth into the future. We sat down with Giuseppe Guillot, Logistics & Systems Infrastructure Director at Kurt Geiger, to find out what progress it has made and how Manhattan has been supporting the retailer in achieving […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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An Omni-Channel Customer: Modern Customer Service Gaps—and more importantly, what you need to do to bridge them

Is there a difference between what shoppers expect from Customer Service Representatives (CSRs) and store associates when it comes to customer service? Research shows that regardless of engagement, in person or over the phone, customers want a personalised and seamless service. Equipping associates and CSRs alike with the same omni-channel data, such as a 360-degree […]

Category: Customer Loyalty

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Top Tips in Succeeding in the Consumerisation of Wholesale Era

As well as buying wholesale products, customers are also shopping every day for consumer products like groceries, clothes and books.  They can have any product delivered whenever and wherever they want it.  And now they demand this kind of relationship with their suppliers as well; a relationship based on convenience. Here are some tips to help […]

Category: Customer Loyalty, Supply Chain

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How store associates can compete with mobile-enabled shoppers

Mobile devices have given shoppers access to unlimited information on products, pricing, availability all in the palm of their hands.  With this level of empowerment, shoppers are expecting more from their in-store experiences and therefore, retailers should ensure their store staff have at least the same level of information, if not more information than the […]

Category: Commerce, Customer Loyalty, Retail

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Making sub-seasons a success

We all know that gym chains have their best month in January, following lots of well-intentioned New Year resolutions. Retailers are well prepared for Valentine’s Day, Halloween and Christmas. However, there are many more mini seasons within seasons, where inventory turns are high. Used well, sub-seasons are powerful, they can drive profits and encourage impulse […]

Category: Commerce, Customer Loyalty, Retail

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