Commerce Trends

by Manhattan Associates

Look But Can’t Touch? Turning Supply Chain Visibility into Customer Availability

When shopping, we’ve all been faced with out of stock situations, but fewer than half of us will settle for a substitute product. Nearly one in three of us will buy the same item, but elsewhere[1]. This equates to a sales loss of around four per cent for the retailer. If their turnover is £1bn, […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Right here, right now…immediate gratification…can you keep up?

We all know that demands are escalating, patience is a thing of the past, the customer is king and ‘right here, right now’ is the new norm in omni-channel shopping. But is that really so and has immediacy become the over-riding consumer expectation in retail across the globe? Here in the UK the majority of […]

Category: Commerce, Customer Loyalty, Retail

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It’s not rocket science, it’s the science of shopping…

Retailers are recognising or indeed have already recognised that the game has changed in winning and keeping customers.  Fulfilment has become the battleground for competitive advantage with retailers competing with each other over latest order cut-off, same day delivery, one hour delivery slots and click and collect within the hour.  However, offering them and completing […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Q&A with Brian Kinsella on why order management is pivotal to retailers personalisation strategies

Memorable customer experiences may be completed face-to-face, but they’re built behind the scenes. Brian Kinsella, Vice President, Order Management at Manhattan Associates, explains why order management is proving pivotal to retailers’ personalisation strategies – and how to build a roadmap for meeting the increasingly tailored standards being set by consumers. How important has order management […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Extending your supply chain to the store

Retailers who have made store stock available for purchase online have seen an increase in online sales. It’s a true game-changer from a retailing perspective. The growth of multichannel retailing has brought retailers and customers closer together, but it can be a logistical nightmare for businesses. They have been required to evolve the processes by […]

Category: Commerce, Customer Loyalty, Retail

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It’s all about making fulfilment efficient and quick

For a while now, retailers have been concentrating on making the store an experience for their customers; whether that’s the physical store or the online/mobile store.  But now retailers are having to join up the investment they have made in the customer front end with investing in back end fulfilment practices as they seek efficiencies […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Ecommerce has matured – but where do you fit in?

“All animals are equal, but some animals are more equal than others”. George Orwell’s Animal Farm might not seem like the obvious place to start when talking about ecommerce, but that quote is just as appropriate when discussing retailers’ battle to maximise online market share – without cannibalising sales in other channels. A report released […]

Category: Commerce, Customer Loyalty

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It’s time to change latitude: 4 omni-channel steps all retailers must take in 2015

It’s no surprise that omni-channel appeared in Gartner’s 10 most overused marketing words in 2014. By now, retailers are fully aware of the ease with which consumers hop between channels. However, knowing is one thing – reacting is quite another. While shoppers find it straightforward to blend digital and physical shopping, cross-channel activity has created […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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