Commerce Trends

by Manhattan Associates

It’s all about making fulfilment efficient and quick

For a while now, retailers have been concentrating on making the store an experience for their customers; whether that’s the physical store or the online/mobile store.  But now retailers are having to join up the investment they have made in the customer front end with investing in back end fulfilment practices as they seek efficiencies […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Ecommerce has matured – but where do you fit in?

“All animals are equal, but some animals are more equal than others”. George Orwell’s Animal Farm might not seem like the obvious place to start when talking about ecommerce, but that quote is just as appropriate when discussing retailers’ battle to maximise online market share – without cannibalising sales in other channels. A report released […]

Category: Commerce, Customer Loyalty

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It’s time to change latitude: 4 omni-channel steps all retailers must take in 2015

It’s no surprise that omni-channel appeared in Gartner’s 10 most overused marketing words in 2014. By now, retailers are fully aware of the ease with which consumers hop between channels. However, knowing is one thing – reacting is quite another. While shoppers find it straightforward to blend digital and physical shopping, cross-channel activity has created […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Shipping Directly from Suppliers without Losing Control

Consumers don’t distinguish between channels; they want what they want when they want it, this is why the concept of endless aisle has gripped the imaginations of any retailer that trades in stores as well as online. And why drop ship has become more critical as an operational channel for retailers. In order to be […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Supply Chain and the Boardroom…..Do they Mix?

Admittedly I might have a very biased opinion on this. But how do they not? Fulfilment is becoming (if not already) the competitive battleground.  Retailers are pushing their last order times back further and further, challenging their rivals to do the same. Consumers are pulling the supply chain to them as they want their purchases […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Supply Chain – it’s just the back office plumbing, isn’t it?

Definitely essential but not very sexy … That’s probably the most common view of one’s supply chain. It’s just there and it manages the flow of inventory behind the scenes. But oh boy, in today’s retail environment it is so much more … It’s exciting, it’s differentiating, it’s powerful, it’s directly connected to your customers […]

Category: Customer Loyalty, Supply Chain

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The Multi-Channel Template – How to be Both Personal and Profitable

The retail market is in a state of flux. Retailers are moving quickly and employing new delivery options all the time in order to retain customer loyalty. Retailers understand and are reacting to customers’ demands by enhancing their fulfilment options. It’s the only way to keep up in this new, fast-paced multi-channel world. In order […]

Category: Customer Loyalty, Retail

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What, wait in all day? No way!

Customers today simply won’t wait in all day for their purchases any longer – they’re impatient and time pushed. They want their shopping and they want it now! These customers expect fashion and general merchandise retailers to offer the same level of service as supermarkets – specific 60-minute delivery slots, or a more convenient alternative. […]

Category: Customer Loyalty

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