Commerce Trends

by Manhattan Associates

Shipping Directly from Suppliers without Losing Control

Consumers don’t distinguish between channels; they want what they want when they want it, this is why the concept of endless aisle has gripped the imaginations of any retailer that trades in stores as well as online. And why drop ship has become more critical as an operational channel for retailers. In order to be […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Supply Chain and the Boardroom…..Do they Mix?

Admittedly I might have a very biased opinion on this. But how do they not? Fulfilment is becoming (if not already) the competitive battleground.  Retailers are pushing their last order times back further and further, challenging their rivals to do the same. Consumers are pulling the supply chain to them as they want their purchases […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Supply Chain – it’s just the back office plumbing, isn’t it?

Definitely essential but not very sexy … That’s probably the most common view of one’s supply chain. It’s just there and it manages the flow of inventory behind the scenes. But oh boy, in today’s retail environment it is so much more … It’s exciting, it’s differentiating, it’s powerful, it’s directly connected to your customers […]

Category: Customer Loyalty, Supply Chain

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The Multi-Channel Template – How to be Both Personal and Profitable

The retail market is in a state of flux. Retailers are moving quickly and employing new delivery options all the time in order to retain customer loyalty. Retailers understand and are reacting to customers’ demands by enhancing their fulfilment options. It’s the only way to keep up in this new, fast-paced multi-channel world. In order […]

Category: Customer Loyalty, Retail

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What, wait in all day? No way!

Customers today simply won’t wait in all day for their purchases any longer – they’re impatient and time pushed. They want their shopping and they want it now! These customers expect fashion and general merchandise retailers to offer the same level of service as supermarkets – specific 60-minute delivery slots, or a more convenient alternative. […]

Category: Customer Loyalty

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How to satisfy your customer loyalty cravings

It is very evident that our shopping habits are changing. To ensure prolonged customer loyalty, shoppers expect to be waited on hand and foot. Increased competition and an economically turbulent environment have banished any air of complacency that hung over the British high street. Retailers must provide a seamless shopping experience for their customers, whether […]

Category: Customer Loyalty, Retail

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Looking to the future – personalised and profitable

In 2014, retailers must be able to offer their customers a more personalised service, while still staying profitable. Consumers are more demanding than ever before and expect a personalised and fast service from their favoured retailers. They expect retailers to deliver more, faster and in a more targeted way. Herein lies the danger for retailers; […]

Category: Customer Loyalty, Retail

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