Commerce Trends

by Manhattan Associates

Three Reasons Why Clienteling Isn’t a Luxury Anymore

Advancements in digital commerce have taken the idea of personalised customer experiences and expanded it well beyond the domain of luxury brands. This is especially true online where tailored product recommendations, promotional emails, retargeted ads and location-based mobile notifications are the norm. But in the typical brick-and-mortar store— the place where personalised selling began—digital personalisation […]

Category: Commerce, Retail

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The Profitable E-Commerce Order Fulfilment Challenge

  Hannah Watkins, Senior Consultant from Manhattan Associates shares her thoughts…. In an increasingly globalized supply chain landscape, the ability to provide efficient and effective e-commerce order fulfilment is still a high priority for many businesses. However by entering a competitive e-commerce arena, there are several significant challenges that must be overcome to also make e-commerce […]

Category: Retail, Supply Chain

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The last mile of the in-store experience

  For online retailers, the last mile is generally known as the most critical part of the journey, where the goods make it to their final destination: the customer. Fail to meet customer expectations and reputation can be damaged.  In-store, that last mile is the Point of Sale experience – and the quality of this […]

Category: Commerce, Retail

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GUEST BLOG: Brexit – the word on everyone’s lips

The Brexit vote has spawn political and economic concern at a time when the UK economy was finally emerging from the shadow of the 2008 financial collapse. Following the leave vote, the economy appears to be performing better than feared thanks to a resilient consumer. But a challenging period of uncertainty and adjustment looms, in […]

Category: Retail

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Tracking Profitability within Retail

Retailing has changed fundamentally over the past decade, with new channels, new entrants and some familiar names disappearing from the high street.  With customer shopping behaviour continually evolving, what does the future hold for the one quarter of retailers still not tracking customer profitability across channels? According to research from RSR, 27% of retailers cannot […]

Category: Commerce, Retail

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Understanding the bigger picture

Retailing has changed fundamentally over the past decade, with new channels, new entrants and some familiar names disappearing from the high street.  With customer shopping behaviour continually evolving, what does the future hold for the one quarter of retailers still not tracking customer profitability across channels? In an increasingly data driven retail environment, how could […]

Category: Commerce, Retail

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How retailers can survive a summer of sport

Whether it’s Wimbledon, the upcoming Olympics or the hugely talked about UEFA European Championship, 2016’s summer months will be jam-packed with sporting activities captivating the globe. So what does this mean for the retailers targeting one or more of these iconic events? More sales, an increase in demand, high consumer expectation and next day, if […]

Category: Retail, Supply Chain

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