Commerce Trends

by Manhattan Associates

The Profitable E-Commerce Order Fulfilment Challenge

  Hannah Watkins, Senior Consultant from Manhattan Associates shares her thoughts…. In an increasingly globalized supply chain landscape, the ability to provide efficient and effective e-commerce order fulfilment is still a high priority for many businesses. However by entering a competitive e-commerce arena, there are several significant challenges that must be overcome to also make e-commerce […]

Category: Retail, Supply Chain

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Top Tips in Succeeding in the Consumerisation of Wholesale Era

As well as buying wholesale products, customers are also shopping every day for consumer products like groceries, clothes and books.  They can have any product delivered whenever and wherever they want it.  And now they demand this kind of relationship with their suppliers as well; a relationship based on convenience. Here are some tips to help […]

Category: Customer Loyalty, Supply Chain

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How retailers can survive a summer of sport

Whether it’s Wimbledon, the upcoming Olympics or the hugely talked about UEFA European Championship, 2016’s summer months will be jam-packed with sporting activities captivating the globe. So what does this mean for the retailers targeting one or more of these iconic events? More sales, an increase in demand, high consumer expectation and next day, if […]

Category: Retail, Supply Chain

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The wholesale omni-channel challenge

It’s always a shame when a product can’t be sold, especially when it’s in stock, but in the wrong place. And in wholesale immediacy is pretty key, think of a plumber with a burst pipe or a restaurant with no eggs, suddenly it’s pretty serious if you can’t connect them to their needed item. Disappointed […]

Category: Commerce, Supply Chain

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Look But Can’t Touch? Turning Supply Chain Visibility into Customer Availability

When shopping, we’ve all been faced with out of stock situations, but fewer than half of us will settle for a substitute product. Nearly one in three of us will buy the same item, but elsewhere[1]. This equates to a sales loss of around four per cent for the retailer. If their turnover is £1bn, […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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It’s not rocket science, it’s the science of shopping…

Retailers are recognising or indeed have already recognised that the game has changed in winning and keeping customers.  Fulfilment has become the battleground for competitive advantage with retailers competing with each other over latest order cut-off, same day delivery, one hour delivery slots and click and collect within the hour.  However, offering them and completing […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Top tips for managing returns

What if it doesn’t fit, is the wrong shade of blue or is plain not suitable?  The availability of simple, convenient, returns options can help keep customers loyal and boost sales. In fact, our own research recently found that 40 per cent of shoppers would be more likely to purchase goods online if they had […]

Category: Retail, Supply Chain

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Q&A with Brian Kinsella on why order management is pivotal to retailers personalisation strategies

Memorable customer experiences may be completed face-to-face, but they’re built behind the scenes. Brian Kinsella, Vice President, Order Management at Manhattan Associates, explains why order management is proving pivotal to retailers’ personalisation strategies – and how to build a roadmap for meeting the increasingly tailored standards being set by consumers. How important has order management […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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