Commerce Trends

by Manhattan Associates

Look But Can’t Touch? Turning Supply Chain Visibility into Customer Availability

When shopping, we’ve all been faced with out of stock situations, but fewer than half of us will settle for a substitute product. Nearly one in three of us will buy the same item, but elsewhere[1]. This equates to a sales loss of around four per cent for the retailer. If their turnover is £1bn, […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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It’s not rocket science, it’s the science of shopping…

Retailers are recognising or indeed have already recognised that the game has changed in winning and keeping customers.  Fulfilment has become the battleground for competitive advantage with retailers competing with each other over latest order cut-off, same day delivery, one hour delivery slots and click and collect within the hour.  However, offering them and completing […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Top tips for managing returns

What if it doesn’t fit, is the wrong shade of blue or is plain not suitable?  The availability of simple, convenient, returns options can help keep customers loyal and boost sales. In fact, our own research recently found that 40 per cent of shoppers would be more likely to purchase goods online if they had […]

Category: Retail, Supply Chain

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Q&A with Brian Kinsella on why order management is pivotal to retailers personalisation strategies

Memorable customer experiences may be completed face-to-face, but they’re built behind the scenes. Brian Kinsella, Vice President, Order Management at Manhattan Associates, explains why order management is proving pivotal to retailers’ personalisation strategies – and how to build a roadmap for meeting the increasingly tailored standards being set by consumers. How important has order management […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Q&A with Henri Seroux on the retail landscape of Continental Europe

It’s been a tough 12 months for Continental Europe, with economic stagnation leading to price deflation and unsettling consumer confidence. But things are looking up in 2015, as higher than expected growth in the final quarter has led policymakers to predict greater spending for the year ahead. So how can European retailers benefit from the […]

Category: Retail, Supply Chain

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Reflecting on the seasonal shopping struggle

From reading the news this Christmas it was clear that some retailers were comfortably capitalising on the festive retail boom, while others were disappointing customers and leaving shoppers’ stockings empty. Spending on Black Friday in the UK was 50 per cent higher than expected – and with that came delivery delays as retailers and delivery […]

Category: Commerce, Retail, Supply Chain

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Many Happy Returns: How to make stock reallocation a positive, profitable experience

Returns. Even just the word is enough to send a chill running down some retailers’ spines. Whereas once the concept of returning goods simply meant a customer bringing back items to their local store, today the journey involves multiple options: purchasing online and returning to a store; collecting in store and return online; buying in […]

Category: Commerce, Retail, Supply Chain

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It’s all about making fulfilment efficient and quick

For a while now, retailers have been concentrating on making the store an experience for their customers; whether that’s the physical store or the online/mobile store.  But now retailers are having to join up the investment they have made in the customer front end with investing in back end fulfilment practices as they seek efficiencies […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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