Commerce Trends

by Manhattan Associates

Supply Chain – it’s just the back office plumbing, isn’t it?

Definitely essential but not very sexy … That’s probably the most common view of one’s supply chain. It’s just there and it manages the flow of inventory behind the scenes. But oh boy, in today’s retail environment it is so much more … It’s exciting, it’s differentiating, it’s powerful, it’s directly connected to your customers […]

Category: Customer Loyalty, Supply Chain

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The Shop Assistant of the Future – Take 2

A couple of years ago I made some predictions about the changing role of the shop assistant. I predicted that as a result of the amount of product information available online, the customer service assistant role would change from being a product adviser to a supply chain adviser. With the wealth of supply chain information […]

Category: Supply Chain

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How do I get my customers on my side?

As a retailer, from time to time it is essential to take a step back and consider the pressures on a customer. Work, family, hobbies and other commitments make it harder and harder for them to actually get out to the shops. The result is that customers demand more. Speed is essential and accuracy a […]

Category: Supply Chain

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