Commerce Trends

Recently, I had two experiences that highlighted to me how some retailers are struggling with the concept of omnichannel commerce. The first was a weekend trip to Bath. We ordered ahead online for a click and collect at the same retailer’s high street store. We were greeted in store quickly, and suggested to use the […]

A recent episode of The Apprentice saw the two teams put on tours of Bruges in Belgium. In true The Apprentice fashion, the episode was high on entertainment, but neither team covered themselves in glory, and the team that lost had higher refunds from their tourists. Allyson Stewart-Allen summed it up concisely in the analysis […]

Retail, as an industry, is always changing, but today the advancement of digital and mobile innovation is creating disruption across the industry. The role of the store is evolving, shifting, and becoming more integral in the digitally-influenced buying journey. To adjust, store associate roles are transforming as they are being asked to do more than […]

When one of the most significant thinkers of recent times – Stephen Hawking – urges caution regarding Artificial Intelligence and the rise of the robot economy, should organisations not take note? Yet in a challenging economy underpinned by ever rising customer expectations the combination of unprecedented efficiency with unparalleled personalisation is simply too compelling for […]

Earlier this month, over 400 delegates from the retail, logistics and supply chain space descended on 8 Northumberland, London, for the second Manhattan EMEA Exchange event. Hosted by the fantastic Babita Sharma from the BBC, it was an insightful day for all. We’ve recapped the key themes and highlights of the day in case you […]

  This year, Manhattan Associates was selected by Kurt Geiger to help transform its retailing capabilities and support its growth into the future. We sat down with Giuseppe Guillot, Logistics & Systems Infrastructure Director at Kurt Geiger, to find out what progress it has made and how Manhattan has been supporting the retailer in achieving […]

There has been quite a lot of talk around Virtual Changing Rooms in the last few months. But have you ever used one? Are they really the next best thing? Our SVP EMEA Henri thinks that Virtual Changing Rooms should not only allow customers to fully immerse themselves in an experience historically exclusive to inside […]

Retail strategies have focused on attracting Millennials in recent years; but with Generation Z coming of age – as both employees and customers – retailers need to embrace the expectations of this ‘digital native’ generation. And it will be the retailers that are able to create a truly digitally enabled, end to end business model […]

Creating a highly personalised in store experience is retail nirvana. Yet with limited numbers of Store Associates managing stock and display as well as customers, is personal service always an option, or is it  time to turn on personalisation just when it is needed most? Even with the decline in footfall, the store remains a […]

As retail continues to evolve in an ‘always on’ world, it is no secret that as consumers have become more digitally savvy and have learnt to expect more from the retail experience. Whether that is an enhanced online journey or more forward thinking in-store technology, they are expecting more from the shopping experience and they […]