Commerce Trends

It’s the month of romance and it’s all about love, relationships and showing your other half you care. So why shouldn’t the same apply in the world of retail? Let’s face it, customer experience has been a big buzzword for some time. For many consumers, it can be the difference between saying ‘I do’ to […]

Have you seen our new branding, Push Possible™? If you were at NRF this year you may have noticed a slightly different looking Manhattan Associates as we recently updated our branding. The new look promotes Push Possible and reflects our relentless commitment to innovation and our expanding suite of business offerings. We also wanted to […]

Three New Year’s Resolutions Retailers should be making for 2018  With a new year, comes a new outlook on current processes and an opportunity to learn from the successes – and failures – from the previous 12 months. 2017 seemed to be the year of buzzwords in retail with topics like AI reaching their peak […]

The initial take up of warehouse automation has been limited due to nervousness around the changing market and the risks associated with investment. Many retailers have dabbled with put walls, pick to light technology and a more traditional MHE approach but there is still a long way to go in terms of full warehouse automation. […]

Recently, I had two experiences that highlighted to me how some retailers are struggling with the concept of omnichannel commerce. The first was a weekend trip to Bath. We ordered ahead online for a click and collect at the same retailer’s high street store. We were greeted in store quickly, and suggested to use the […]

A recent episode of The Apprentice saw the two teams put on tours of Bruges in Belgium. In true The Apprentice fashion, the episode was high on entertainment, but neither team covered themselves in glory, and the team that lost had higher refunds from their tourists. Allyson Stewart-Allen summed it up concisely in the analysis […]

Retail, as an industry, is always changing, but today the advancement of digital and mobile innovation is creating disruption across the industry. The role of the store is evolving, shifting, and becoming more integral in the digitally-influenced buying journey. To adjust, store associate roles are transforming as they are being asked to do more than […]

When one of the most significant thinkers of recent times – Stephen Hawking – urges caution regarding Artificial Intelligence and the rise of the robot economy, should organisations not take note? Yet in a challenging economy underpinned by ever rising customer expectations the combination of unprecedented efficiency with unparalleled personalisation is simply too compelling for […]

Earlier this month, over 400 delegates from the retail, logistics and supply chain space descended on 8 Northumberland, London, for the second Manhattan EMEA Exchange event. Hosted by the fantastic Babita Sharma from the BBC, it was an insightful day for all. We’ve recapped the key themes and highlights of the day in case you […]