Commerce Trends

by Manhattan Associates

Top Tips: Head into Black Friday armed for success

This year, Black Friday is set to shock the retail industry by not only focusing on in-store promotions but also by producing record-breaking online sales to become the UK’s first £1bn online shopping day. It is therefore essential for retailers to align all channels and ensure they are providing a seamless experience across every customer […]

Category: Commerce, Customer Loyalty, Retail

Read More

Condition your stores for success

Retail sales have seen 25 consecutive months of growth and are worth approximately £6.9bn every week, according to the Office for National Statistics. Of this total, £802m is spent online – that’s more than £6bn still spent in stores. Market conditions and consumer preferences are rapidly changing and they have altered the face of retail […]

Category: Commerce, Customer Loyalty, Retail

Read More

Returns: Could these five tips turn a cost centre into a revenue generator?

Returns is recognised as a timebomb that is ticking away under the carpet of many retailers head offices; the problem is growing daily and for most it will explode at the most inconvenient time. Given this, it’s surprising how many of today’s big retailers still have outdated policies that don’t meet the expectations of today’s […]

Category: Commerce, Retail

Read More

The wholesale omni-channel challenge

It’s always a shame when a product can’t be sold, especially when it’s in stock, but in the wrong place. And in wholesale immediacy is pretty key, think of a plumber with a burst pipe or a restaurant with no eggs, suddenly it’s pretty serious if you can’t connect them to their needed item. Disappointed […]

Category: Commerce, Supply Chain

Read More

Accurate inventory means bigger margins…the science behind inventory availability

Inventory has always been essential for retail success, but now it is critical. Without a true understanding of stock levels and access to real-time insight from across the distribution network, organisations will find it a struggle to protect their profit margins, whilst trying to satisfy customer expectations. 83% of UK customers in a Manhattan survey […]

Category: Commerce, Customer Loyalty, Retail

Read More

Look But Can’t Touch? Turning Supply Chain Visibility into Customer Availability

When shopping, we’ve all been faced with out of stock situations, but fewer than half of us will settle for a substitute product. Nearly one in three of us will buy the same item, but elsewhere[1]. This equates to a sales loss of around four per cent for the retailer. If their turnover is £1bn, […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

Read More

Right here, right now…immediate gratification…can you keep up?

We all know that demands are escalating, patience is a thing of the past, the customer is king and ‘right here, right now’ is the new norm in omni-channel shopping. But is that really so and has immediacy become the over-riding consumer expectation in retail across the globe? Here in the UK the majority of […]

Category: Commerce, Customer Loyalty, Retail

Read More

Do European retailers need to become more international?

They might stand shoulder to shoulder, but when it comes to cross-border commerce, Europe’s retailers are worlds apart. Whereas we’re seeing many UK companies developing effective models for expanding internationally, many of their continental European counterparts are operating with a more domestic-focussed approach. Why is this? Well, there isn’t one blanket answer for every country, […]

Category: Commerce, Retail

Read More

It’s not rocket science, it’s the science of shopping…

Retailers are recognising or indeed have already recognised that the game has changed in winning and keeping customers.  Fulfilment has become the battleground for competitive advantage with retailers competing with each other over latest order cut-off, same day delivery, one hour delivery slots and click and collect within the hour.  However, offering them and completing […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

Read More

Top tips for managing returns

What if it doesn’t fit, is the wrong shade of blue or is plain not suitable?  The availability of simple, convenient, returns options can help keep customers loyal and boost sales. In fact, our own research recently found that 40 per cent of shoppers would be more likely to purchase goods online if they had […]

Category: Retail, Supply Chain

Read More
Page 4 of 8« First...23456...Last »