Commerce Trends

by Manhattan Associates

Retailers must move at a Uber fast pace to meet rising fulfilment standards

Sam Cooke once sung that a change is gonna come; for retail fulfilment, that change might have just arrived. The phenomenally successful taxi and rideshare company Uber is now turning its attention to product shipping, having reportedly entered talks to launch same-day delivery services with luxury brands including Hugo Boss, Louis Vuitton and Tiffany’s. Sounds […]

Category: Commerce, Retail

Read More

Change starts within

“One dirty little secret on the Internet is that nobody’s selling anything yet.” That was a QVC executive’s admission to Network World back in 1994, when online shopping was in its infancy. At that point in time, consumers were just beginning to embrace ecommerce, and even then it was with great trepidation. Fast forward two […]

Category: Commerce, Retail

Read More

Q&A with Brian Kinsella on why order management is pivotal to retailers personalisation strategies

Memorable customer experiences may be completed face-to-face, but they’re built behind the scenes. Brian Kinsella, Vice President, Order Management at Manhattan Associates, explains why order management is proving pivotal to retailers’ personalisation strategies – and how to build a roadmap for meeting the increasingly tailored standards being set by consumers. How important has order management […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

Read More

Extending your supply chain to the store

Retailers who have made store stock available for purchase online have seen an increase in online sales. It’s a true game-changer from a retailing perspective. The growth of multichannel retailing has brought retailers and customers closer together, but it can be a logistical nightmare for businesses. They have been required to evolve the processes by […]

Category: Commerce, Customer Loyalty, Retail

Read More

Q&A with Henri Seroux on the retail landscape of Continental Europe

It’s been a tough 12 months for Continental Europe, with economic stagnation leading to price deflation and unsettling consumer confidence. But things are looking up in 2015, as higher than expected growth in the final quarter has led policymakers to predict greater spending for the year ahead. So how can European retailers benefit from the […]

Category: Retail, Supply Chain

Read More

Reflecting on the seasonal shopping struggle

From reading the news this Christmas it was clear that some retailers were comfortably capitalising on the festive retail boom, while others were disappointing customers and leaving shoppers’ stockings empty. Spending on Black Friday in the UK was 50 per cent higher than expected – and with that came delivery delays as retailers and delivery […]

Category: Commerce, Retail, Supply Chain

Read More

Many Happy Returns: How to make stock reallocation a positive, profitable experience

Returns. Even just the word is enough to send a chill running down some retailers’ spines. Whereas once the concept of returning goods simply meant a customer bringing back items to their local store, today the journey involves multiple options: purchasing online and returning to a store; collecting in store and return online; buying in […]

Category: Commerce, Retail, Supply Chain

Read More

It’s all about making fulfilment efficient and quick

For a while now, retailers have been concentrating on making the store an experience for their customers; whether that’s the physical store or the online/mobile store.  But now retailers are having to join up the investment they have made in the customer front end with investing in back end fulfilment practices as they seek efficiencies […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

Read More
Page 5 of 8« First...34567...Last »