Commerce Trends

by Manhattan Associates

Many Happy Returns: How to make stock reallocation a positive, profitable experience

Returns. Even just the word is enough to send a chill running down some retailers’ spines. Whereas once the concept of returning goods simply meant a customer bringing back items to their local store, today the journey involves multiple options: purchasing online and returning to a store; collecting in store and return online; buying in […]

Category: Commerce, Retail, Supply Chain

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It’s all about making fulfilment efficient and quick

For a while now, retailers have been concentrating on making the store an experience for their customers; whether that’s the physical store or the online/mobile store.  But now retailers are having to join up the investment they have made in the customer front end with investing in back end fulfilment practices as they seek efficiencies […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Ecommerce has matured – but where do you fit in?

“All animals are equal, but some animals are more equal than others”. George Orwell’s Animal Farm might not seem like the obvious place to start when talking about ecommerce, but that quote is just as appropriate when discussing retailers’ battle to maximise online market share – without cannibalising sales in other channels. A report released […]

Category: Commerce, Customer Loyalty

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Q&A with Scott Fenwick on Omni-Channel Fulfilment

Omni-channel fulfilment excelled in 2014, but what can retailers still wanting to up their game in 2015 learn from those organisations already doing it successfully? Manhattan Associate’s Senior Director of Product Strategy, Scott Fenwick, shares his expert insight What were the major retailer challenges during 2014? Throughout the year we saw retailers trying to create […]

Category: Commerce, Retail, Supply Chain

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It’s time to change latitude: 4 omni-channel steps all retailers must take in 2015

It’s no surprise that omni-channel appeared in Gartner’s 10 most overused marketing words in 2014. By now, retailers are fully aware of the ease with which consumers hop between channels. However, knowing is one thing – reacting is quite another. While shoppers find it straightforward to blend digital and physical shopping, cross-channel activity has created […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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The New Reality of Retail

The start of every year sparks speculation around “the latest thing”, the “must-have” or the “winning formula”. As customer expectations continue to grow at an unprecedented rate, retailers need to understand which areas to focus on if they wish to keep shoppers loyal. Consumers are only going to get more discerning. A majority of shoppers […]

Category: Commerce, Retail

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