Commerce Trends

by Manhattan Associates

Shipping Directly from Suppliers without Losing Control

Consumers don’t distinguish between channels; they want what they want when they want it, this is why the concept of endless aisle has gripped the imaginations of any retailer that trades in stores as well as online. And why drop ship has become more critical as an operational channel for retailers. In order to be […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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Supply Chain and the Boardroom…..Do they Mix?

Admittedly I might have a very biased opinion on this. But how do they not? Fulfilment is becoming (if not already) the competitive battleground.  Retailers are pushing their last order times back further and further, challenging their rivals to do the same. Consumers are pulling the supply chain to them as they want their purchases […]

Category: Commerce, Customer Loyalty, Retail, Supply Chain

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GUEST BLOG: Learning & Development within Supply Chain Today

Stephanie Crowe, Senior Director Global Learning & Development, Manhattan Associates Employees must multiply their competencies to keep up with today’s supply chain.  The reality is that supply chain has changed.  It’s not even a “chain” anymore – it’s a network, of suppliers, distributors, facility types, forms of replenishment, cycles of supply, types of demand, the […]

Category: Supply Chain

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Supply Chain – it’s just the back office plumbing, isn’t it?

Definitely essential but not very sexy … That’s probably the most common view of one’s supply chain. It’s just there and it manages the flow of inventory behind the scenes. But oh boy, in today’s retail environment it is so much more … It’s exciting, it’s differentiating, it’s powerful, it’s directly connected to your customers […]

Category: Customer Loyalty, Supply Chain

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The Shop Assistant of the Future – Take 2

A couple of years ago I made some predictions about the changing role of the shop assistant. I predicted that as a result of the amount of product information available online, the customer service assistant role would change from being a product adviser to a supply chain adviser. With the wealth of supply chain information […]

Category: Supply Chain

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The Multi-Channel Template – How to be Both Personal and Profitable

The retail market is in a state of flux. Retailers are moving quickly and employing new delivery options all the time in order to retain customer loyalty. Retailers understand and are reacting to customers’ demands by enhancing their fulfilment options. It’s the only way to keep up in this new, fast-paced multi-channel world. In order […]

Category: Customer Loyalty, Retail

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Are consumers becoming supply chain experts?

They already are, or at least have been for a while. In my first job as a store assistant I had supply chain information at my fingertips. Admittedly, it wasn’t always perfect for the customer; they might have had to go to another store to collect if we didn’t have the item in stock. But […]

Category: Uncategorized

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