Commerce Trends

by Manhattan Associates

Are consumers becoming supply chain experts?

They already are, or at least have been for a while. In my first job as a store assistant I had supply chain information at my fingertips. Admittedly, it wasn’t always perfect for the customer; they might have had to go to another store to collect if we didn’t have the item in stock. But […]

Category: Uncategorized

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It’s a brave new world for retail

The tables have turned, putting your customer in the driver’s seat. “Omnichannel” or “Multichannel,” the point being your customers now decide how they want to buy your product and interact with your brand. How you respond will determine your future.  Your store inventory could be the answer. With the explosion in fulfilment options such as ship from store, […]

Category: Commerce, Retail

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Delivery isn’t just about logistics infrastructure

Customers are demanding – that’s a fact. More so now than ever. Having experienced shopping with ‘best of breed’ on-line retailers, they want their goods and they want them now. Times have changed and shoppers are more impatient than ever for their purchases – delivery times of two or three days are no longer acceptable. […]

Category: Commerce

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What, wait in all day? No way!

Customers today simply won’t wait in all day for their purchases any longer – they’re impatient and time pushed. They want their shopping and they want it now! These customers expect fashion and general merchandise retailers to offer the same level of service as supermarkets – specific 60-minute delivery slots, or a more convenient alternative. […]

Category: Customer Loyalty

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How do I get my customers on my side?

As a retailer, from time to time it is essential to take a step back and consider the pressures on a customer. Work, family, hobbies and other commitments make it harder and harder for them to actually get out to the shops. The result is that customers demand more. Speed is essential and accuracy a […]

Category: Supply Chain

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How to satisfy your customer loyalty cravings

It is very evident that our shopping habits are changing. To ensure prolonged customer loyalty, shoppers expect to be waited on hand and foot. Increased competition and an economically turbulent environment have banished any air of complacency that hung over the British high street. Retailers must provide a seamless shopping experience for their customers, whether […]

Category: Customer Loyalty, Retail

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Looking to the future – personalised and profitable

In 2014, retailers must be able to offer their customers a more personalised service, while still staying profitable. Consumers are more demanding than ever before and expect a personalised and fast service from their favoured retailers. They expect retailers to deliver more, faster and in a more targeted way. Herein lies the danger for retailers; […]

Category: Customer Loyalty, Retail

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