Commerce Trends

by Manhattan Associates

Move over Millennials – are retailers ready for Gen Z?

Retail strategies have focused on attracting Millennials in recent years; but with Generation Z coming of age – as both employees and customers – retailers need to embrace the expectations of this ‘digital native’ generation. And it will be the retailers that are able to create a truly digitally enabled, end to end business model […]

Category: Retail

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How to satisfy your customer loyalty cravings

It is very evident that our shopping habits are changing. To ensure prolonged customer loyalty, shoppers expect to be waited on hand and foot. Increased competition and an economically turbulent environment have banished any air of complacency that hung over the British high street. Retailers must provide a seamless shopping experience for their customers, whether […]

Category: Customer Loyalty, Retail

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Looking to the future – personalised and profitable

In 2014, retailers must be able to offer their customers a more personalised service, while still staying profitable. Consumers are more demanding than ever before and expect a personalised and fast service from their favoured retailers. They expect retailers to deliver more, faster and in a more targeted way. Herein lies the danger for retailers; […]

Category: Customer Loyalty, Retail

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