Commerce Trends

by Manhattan Associates

The Shop Assistant of the Future – Take 2

A couple of years ago I made some predictions about the changing role of the shop assistant. I predicted that as a result of the amount of product information available online, the customer service assistant role would change from being a product adviser to a supply chain adviser. With the wealth of supply chain information […]

Category: Supply Chain

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The Multi-Channel Template – How to be Both Personal and Profitable

The retail market is in a state of flux. Retailers are moving quickly and employing new delivery options all the time in order to retain customer loyalty. Retailers understand and are reacting to customers’ demands by enhancing their fulfilment options. It’s the only way to keep up in this new, fast-paced multi-channel world. In order […]

Category: Customer Loyalty, Retail

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